Legal & Consumer Information — Offerrelay
Terms, consumer guarantees under Australian Consumer Law (ACL), delivery commitments, refunds and how to contact our legal team.
Company details
- Trading as: Offerrelay
- ABN: 74 123 456 789
- Address: 27 Oxford Street, Paddington NSW 2021, Australia
- Phone: +61 417 839 256
- Email: Offerrelay@outlook.com
We supply fresh flowers and bouquet delivery services across Australia. Our terms below outline rights and obligations under Australian law.
Consumer guarantees & refunds
Goods supplied by Offerrelay come with guarantees under the ACL that cannot be excluded. If a product is faulty, not as described, or not fit for purpose, you are entitled to a remedy which may include repair, replacement or refund depending on the nature of the issue.
For same-day deliveries, if items are significantly different from description or damaged on arrival, contact us within 48 hours with photos and order details. Refunds are assessed case-by-case in line with ACL. Perishable goods may not be eligible for return shipping.
Orders may be cancelled or changed before the dispatch/cutoff time. Once dispatched, cancellations may not be possible. Fees may apply for late cancellations and bespoke arrangements.
Delivery terms & service levels
We offer same day delivery in participating postcodes, including Sydney & Melbourne metro areas. Delivery windows and cut-off times:
- Same-day delivery cutoff: orders placed before 2:00pm local time (subject to suburb availability).
- Express morning deliveries: order by 10:30am for selected areas.
- Out-of-area deliveries scheduled next business day; remote areas may incur extra fees.
Delivery times are estimates. We are not liable for delays caused by third-party carriers, extreme weather, or incorrect recipient information.
Privacy, data & electronic communications
We collect and process personal information for order fulfilment and customer support. Our full privacy practices are set out in the Privacy Policy: privacy.html.
By placing an order you consent to electronic communications regarding your order (email/SMS). We retain customer records as required by Australian law.
Intellectual property & content
All content on this site (text, images, trademarks) is owned or licensed by Offerrelay. You may not reproduce our material except for personal, non-commercial use with attribution. For permission to use our content, contact legal@Offerrelay.website.
Complaints & dispute resolution
If you have a legal complaint or wish to raise a consumer issue, please contact us first so we can attempt to resolve it quickly.
- Contact Offerrelay: Offerrelay@outlook.com or +61 417 839 256.
- If unresolved, escalate in writing to our Legal Officer at legal@Offerrelay.website.
- External options: Australian Competition & Consumer Commission (ACCC) or NSW Civil & Administrative Tribunal (NCAT) for disputes in New South Wales.
These terms are governed by the laws of New South Wales, Australia. Any dispute will be subject to the non-exclusive jurisdiction of the courts of NSW.
Submit a legal request
Use the form below for copyright takedown notices or formal legal enquiries. We will acknowledge receipt within 5 business days.