Privacy Policy

This Privacy Policy explains how Offerrelay collects, uses, discloses, and safeguards personal information in connection with our flower delivery services across Australia. We aim to handle information in a manner consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging with our website or services, you acknowledge that you have read this Policy.

1. Types of information we handle

We may handle details such as your name, contact information, delivery address, order contents, gift messages, and payment confirmation metadata provided by payment processors. For recipients, we may handle delivery name, address, and contact details required for fulfilment. We also may use technical data like device type, browser characteristics, pages viewed, and approximate location for analytics and service improvement.

2. How information is collected

Information is typically collected directly from you during ordering or when you contact support. Limited details may be provided by the sender about a gift recipient to enable delivery. We may also use cookies and similar technologies to support core site functionality and to understand aggregate usage patterns. You can adjust browser settings to manage cookies, though essential functions may require them.

3. Purposes of use

We use information to process and deliver orders, communicate updates, manage payments through trusted providers, personalise product recommendations, improve site experience, and support customer service. Where appropriate, we may use de-identified insights to assess product performance and plan logistics capacity.

4. Disclosure

We may disclose relevant details to delivery partners, couriers, packaging suppliers, payment platforms, and customer support tools strictly for service provision. Where required by law, we may disclose information to regulators or to comply with lawful requests. If ownership or operational control changes, information may be transferred subject to comparable protections.

5. International handling

Some service providers may operate in other jurisdictions. Where cross-border disclosure occurs, we take steps designed to ensure reasonable protection consistent with Australian standards, including contractual safeguards and proportionate access controls.

6. Data security

We apply administrative, technical, and physical measures designed to reduce risks of unauthorised access, alteration, or misuse. These measures are reviewed periodically in light of evolving threats and service needs. Despite these efforts, *** method can be entirely immune from risk, and we encourage prudent handling of order details and access credentials.

7. Retention

Information is retained for periods needed to provide services, meet legal obligations, resolve disputes, and maintain records consistent with applicable requirements. When information is *** longer needed, we take reasonable steps to de-identify or securely dispose of it.

8. Your choices

You may request access to or correction of your personal information held by us. Depending on your circumstances, you may also request updates to contact preferences. To exercise rights or make a request, please reach out using the contact details below. We may need to verify your identity before actioning requests.

9. Cookies and similar technologies

Our site may use essential cookies for cart, checkout, and security features, and analytics cookies to understand aggregate performance. You can manage preferences through browser settings. Marketing communications, where offered, include straightforward opt-out instructions within each message.

10. Children

Our services are intended for general audiences purchasing floral products. We do not knowingly seek information from children. If you believe a child has provided personal details, please contact us so we can address the matter appropriately.

11. Third-party links and tools

Our website may reference partner tools that support payments, delivery updates, or analytics. Those providers have their own terms and privacy practices. We encourage reviewing their notices to understand how they manage information.

12. Changes to this Policy

We may update this Policy periodically to reflect services, legal requirements, or operational practices. The updated effective date will appear at the top of this page. Continued use of our services following an update indicates acknowledgement of the revised terms.

13. Contact

If you have questions or wish to exercise a privacy right, please contact Offerrelay at Offerrelay@gmail.com or by phone at + (61) 41 783-92-56. Postal enquiries can be directed to 27 Oxford Street, Paddington NSW 2021, Australia. For concerns unresolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC).